Accord de niveau de service (SLA)

This page describes how LeadHub Systems Ltd. ("the Company") handles support and maintenance. It is not a commitment to uptime, compensation, or to any plan name that is not on the current pricing page.

Plans and prices are those shown on the pricing page. The Terms of Service state that continuous availability is not guaranteed.

The Company does not commit to an uptime percentage, a maximum downtime, or a credit for downtime. The service may be suspended for maintenance, updates, or circumstances beyond the Company's control, as described in the Terms of Service.

The Company may perform maintenance. This page does not promise advance notice, a maintenance window, or a monthly hour cap.

Support can be contacted through the channels in section 7. This page does not promise a response time or a resolution time.

This page does not promise a credit, refund, or compensation for availability. Cancellation and the absence of a partial-period refund are governed by the Terms of Service and the pricing page.

The SLA does not apply in the following cases:

• Force majeure (natural disaster, war, exceptional cyber attacks)
• Failures of third-party services outside the Company's control
• Usage not in accordance with documentation or Terms of Service
• Pre-announced scheduled maintenance
• Account suspension due to ToS violation or non-payment

• Help Center: Guides and tutorials on the website
• Email: support@leadhub.systems
• Telegram: @leadhubil
• Contact Form: Via the system interface or website

The Company may update this agreement. Material changes take effect 30 days after publication. Continued use constitutes agreement to the updated terms.

For SLA and service level inquiries:

• Email: support@leadhub.systems
• Phone: 050-454-2548
• Telegram: @leadhubil