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Role-Based Lead Routing: Center-Agent Hierarchy in LeadHub

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Admin
19 апреля 2026 г.1 мин чтения
Role-Based Lead Routing: Center-Agent Hierarchy in LeadHub

When your sales team grows beyond 5-10 reps, lead management becomes complex. Who sees what? How do you divide leads between centers? How does a manager route a lead to a specific agent?

Center-Agent Hierarchy

The system now supports a clear hierarchy: Admin sees everything, Manager/Center Manager sees only their centers and agents, Agent sees only assigned leads.

Two-Level Filtering: Center → Agent

A new filter lets you first pick a center, then optionally an agent within it. There's also a "No Assignment" option for unassigned leads.

Manual Routing from Managers to Agents

Managers can select leads in the table and route them to agents under their supervision via the bulk actions bar.

Duplicate Detection

The system automatically detects duplicate leads by phone number and displays indicators, status badges, and a details popup with links to similar leads.

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Готовы управлять лидами как профессионал?

Присоединяйтесь к тысячам компаний, уже использующих LeadHub для умного управления лидами.